Many customer service representatives work in an office all day long. This often leads them to the false conclusion that they are protected from potentially dangerous situations, but an emergency situation is possible anytime anywhere. Below, you’ll find a list of training topics that are required for most Customer Service Representatives.
OSHA Required Training
When OSHA Requires Emergency Evacuation Training:
If fire extinguishers are provided in your workplace and/or anyone will be evacuating during a fire or other emergency. See full OSHA regulation for more details.
When there is a change.
Downloadable Emergency Evacuation Training Resources (free):
Industry Best-Practice Training
(Not required by OSHA)
Downloadable Ergonomics Training Resources (free):
Downloadable Office Safety Training Resources (free):
Similar Job Titles
- Very Low
- VERY HIGH
Annual Injury Rate
Customer Service Rep Safety Tips
Sitting in the same position all day can easily lead to strain on the neck and back. Learn to sit with proper posture and practice sustaining a long-term injury to your spine.
Many customer service representatives work in an office all day long. This often leads them to the false conclusion that they are protected from potentially dangerous situations, but an emergency situation is possible anytime anywhere. Even if your job requires you to sit at a desk from 9 to 5, there is still potential to be injured. To make sure that yourself and all coworkers around you are being cautious and prepared, there are just a few simple guidelines to follow. Keeping yourself aware of the potential dangers and the proper reactions will make sure that if something goes wrong, you are ready to handle it without sustaining any injury.
In The Office
- Know the safety procedures of your building well. Make note of the location of emergency exits and practice regular fire drills so that you know exactly what to do in the event of a fire.
- Learn how to use a fire extinguisher and locate them in your surrounding area so you can quickly put out any potential for fires in your workspace.
- Lean the proper procedures for handling other disaster situations as well, such as earthquakes or tornados. In the event of a tornado, stay away from windows and mirrors; protect your head with your hands. In the event of an earthquake, stay in doorframes and away from objects that might fall off of walls.
- Take your breaks regularly and stay rested. A good night’s sleep and a bit of fresh air in between your duties will help you to stay sharp and focused.
- Keep your work area organized. Leaving junk around creates a hazard that you or your co-workers might trip on.
- Use proper lifting techniques. If you have to lift any heavy items, never lift more than you can comfortably handle and always lift with you legs, never the back.
- Keep your work area clean and sanitized. Germs spread fast in an office environment. Make sure that you are cleaning up after yourself with disinfectants to stop the spread of illness.
- Don’t come to work if you are sick. If you are contagious, you are putting everyone else around you at risk for getting sick as well.
- Exercise and eat properly when at home to support a strong immune system.
- Have regular check ups with your doctor and always get a flu shot.
- Develop proper communication with your co-workers and bosses.
- When reviewing emergency procedures, practice fire or other disaster drills and assign certain employees certain roles so everyone knows exactly what to do.
- Be aware of any allergies and tell your co-workers. Some allergies can be quite severe and triggered at any time. Knowing if you have any serious potential reactions, and telling those around you about them will help you to limit your exposure.
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