Scheduled System Maintenance

We will be performing essential infrastructure upgrades this Monday, May 4th, starting at 2:00 AM ET.

• Duration: Approximately 2 hours.

• Impact: The system will be inaccessible during this window.

We appreciate your patience as we continue to enhance the stability and overall performance of our platform.

We are thrilled to announce the official launch of the Atlantic Training Course Builder, now accessible directly from your dashboard!

This powerful new feature grants you maximum flexibility to quickly create custom training content or easily modify our existing courses to integrate your company’s specific policies and branding. Go check it out on your dashboard today to begin building more relevant and engaging training programs.

Click HERE to access the extensive guide in our Knowledge Base on how to start building your first custom course.

New Look Alert! Our Knowledge Base Got a Makeover!

Get ready for a better browsing experience! We've rolled out a brand-new, updated look for the Knowledge Base.

This change is purely cosmetic, meaning all the great content you rely on is still there, organized the same way but now it’s wrapped in a fresh, modern design. We hope you enjoy the updated aesthetic as you browse for support and documentation.

See the new style for yourself:

https://support.atlantictraining.com/

This incident has been resolved. Thank you for your patience.

We have had increased reports of users not being able to launch their Interactive Training courses. We have identified the cause of the issue as the ongoing outage over at AWS seen here: https://health.aws.amazon.com/health/status which is utilized by the service which powers our Interactive Training courses, SCORM Cloud.

SCORM Cloud has confirmed this is the source of the issue via their status page seen here: https://status.cloud.scorm.com/

We are monitoring this issue closely and will provide an update when the issue appears to be resolved.

New Features:

• Custom Record Types: Company Managers are now able to create their own record types. This will make the recordkeeping much more versatile and should be able to cover all reporting needs!
• Retrigger Group Auto-Enrollments: This feature will eliminate the need to do the workaround when adding new courses to groups. You should now be able to add courses to the groups and then press the new button located on the groups list to enrollment users who are already in the group to the newly added courses.

Both features will come along with their own Knowledge Base articles to discuss the feature in much more detail.

Fixes:

• Certificate Exports: A couple of adjustments has been made to certificate exports.
  • Certificate file name has been adjusted to the following format: Lastname_Firstname_CourseName_AtlanticTraining_CertificateID
  • Checkboxes are now working as inteneded. You should now be able to download only the rows you have selected.
  • Applied a fix for an error for downloading certificates in large batches. If it will still occur, the dev team can now handle it better.
  • Spanish characters are now properly rendered in certificates.