Features

• 
  Oct 29, 2025

  New Look Alert! Our Knowledge Base Got a Makeover!

  Get ready for a better browsing experience! We've rolled out a brand-new, updated look for the Knowledge Base.

  This change is purely cosmetic, meaning all the great content you rely on is still there, organized the same way but now it’s wrapped in a fresh, modern design. We hope you enjoy the updated aesthetic as you browse for support and documentation.

  See the new style for yourself:

  https://support.atlantictraining.com/

  Miscellaneous
• 
  Oct 20, 2025

  This incident has been resolved. Thank you for your patience.
  
  We have had increased reports of users not being able to launch their Interactive Training courses. We have identified the cause of the issue as the ongoing outage over at AWS seen here: https://health.aws.amazon.com/health/status which is utilized by the service which powers our Interactive Training courses, SCORM Cloud.

  SCORM Cloud has confirmed this is the source of the issue via their status page seen here: https://status.cloud.scorm.com/

  We are monitoring this issue closely and will provide an update when the issue appears to be resolved.

  Miscellaneous
• 
  Sep 25, 2025

  New Features:

  • Custom Record Types: Company Managers are now able to create their own record types. This will make the recordkeeping much more versatile and should be able to cover all reporting needs!
  • Retrigger Group Auto-Enrollments: This feature will eliminate the need to do the workaround when adding new courses to groups. You should now be able to add courses to the groups and then press the new button located on the groups list to enrollment users who are already in the group to the newly added courses.

  Both features will come along with their own Knowledge Base articles to discuss the feature in much more detail.
  

  Fixes:

  • Certificate Exports: A couple of adjustments has been made to certificate exports.
    • Certificate file name has been adjusted to the following format: Lastname_Firstname_CourseName_AtlanticTraining_CertificateID
    • Checkboxes are now working as inteneded. You should now be able to download only the rows you have selected.
    • Applied a fix for an error for downloading certificates in large batches. If it will still occur, the dev team can now handle it better.
    • Spanish characters are now properly rendered in certificates.
  Miscellaneous
• 
  Sep 9, 2025

  What's New in WAVE LMS

  We have rolled out a new set of features and updates designed to give you more control and deeper insights into your data. These enhancements focus on making it  easier to find, filter, and analyze the information you need.

  Dashboard Filters

  You can now refine the data shown in your Analytic, Custom Course, and Interactive Dashboards. Use the new filters to set a specific date range or narrow results by top-level group and group filters, giving you a more focused view of your information.

  Advanced Group Filters

  The group filter has been significantly enhanced to give you more precision. You can now use Boolean operators such as UNION, INTERSECTION, EXCLUSION UNION, and EXCLUSION INTERSECTION to create highly specific lists of users. For a more detailed look at how these new operators work, check out our new Knowledge Base article.

  User Title Field

  A new Title field has been added to user properties. This field can be used to store a user's job title or role, providing another way to filter and organize your data. This property is also added as a column when performing a mass upload of users.

  New Records Tab for Users

  When viewing a user's information, you'll now see a dedicated Records tab. This new tab lists all the records a user is associated with, providing a quick and easy way to see their relationships within the system.

  Course Results (Grouped by User) & Total Time Spent

  A new page, Course Results (Grouped by User), has been implemented to provide a comprehensive overview of a user's course activity. This screen gives you a quick look at key metrics like total and completed enrollments. Additionally, a new feature has been added to display the total time spent by a user on their courses, a highly requested feature that makes it easier to track and report on user engagement. This page also includes the necessary filters to get the exact data you're looking for.

  Miscellaneous
• 
  Aug 11, 2025
  We've launched Subgroups in WAVE LMS. This feature lets you create a hierarchy of groups, with Top-Level and Lower-Level Groups, mirroring your company's structure. This simplifies course assignments and lets managers oversee multiple teams efficiently, saving time and effort.
  Miscellaneous
• 
  Jul 15, 2025
  Emails from our system now send from the address "postmaster@mail.atlantictraining.com" rather than "noreply@atlantictraining.com". This is to be expected as the mail sending system was recently upgraded in order to better ensure successful mail delivery.
  Miscellaneous
• 
  Mar 22, 2025
  The scheduled maintenance has been completed.
  Miscellaneous
• 
  Mar 20, 2025

  Maintenance will be occurring on our media server this Saturday (3/22) at 2am EST, there will be scheduled downtime for approximately 4 hours. We will be using this time to make some performance  improvements as well as transitioning the domain of our content to "media.atlantictraining.com" rather than "media.safetysoft.com". Most users will not be affected by the downtime or the domain change.

  This change will only affect customers which use our streaming content and which had to have their IT whitelist the old domain. If you have any further questions or concerns, please contact support.  

  Miscellaneous
• 
  Dec 20, 2024
  Interactive / SCORM Course Users: The issue with our SCORM host has been resolved and learners should now be able to launch their training normally. In some cases we have found that an enrollment needs to be launched twice to work initially, so please try to start the enrollment a second time if any issues occur. If you are still having trouble after trying that please contact support so we can investigate your specific case.
  Miscellaneous
• 
  Dec 19, 2024
  Interactive / SCORM Course Users: Our SCORM host is experiencing some issues preventing the launching of courses. We are in contact with them and awaiting a response from their team on when this will be resolved. We will keep you updated when we are provided some update on the incident.
  Miscellaneous
• 
  Dec 17, 2024
  Interactive / SCORM Course Users: The issue with our SCORM host has been resolved and learners should now be able to launch their training normally. In some cases we have found that an enrollment needs to be launched twice to work initially, so please try to start the enrollment a second time if any issues occur. If you are still having trouble after trying that please contact support so we can investigate your specific case.
  Miscellaneous
• 
  Dec 16, 2024
  Interactive / SCORM Course Users: Our SCORM host is experiencing some issues preventing the launching of courses. We are in contact with them and awaiting a response from their team on when this will be resolved. We will keep you updated when we are provided some update on the incident.
  Miscellaneous
• 
  Oct 30, 2024
  Change Log:
  - Updated news page to include easy access to our most recent blog articles.
  - Added ability to set the total time spent on a Classroom Training Record. If the Record is then imported to the Course Results page, then the total time will also be attached to that record if set.
  - Added column to the CSV/Excel export of the Course Results page to include the total time in seconds for any Interactive Training results.
  - Improved behavior of the "Include Suspended Users" filter on Course Results to not filter out non-suspended users when enabled. The filter is also applied on the initial load of the page.
  - Improved capabilities of certificate downloads from Course Results view to allow for larger batches.
  - Improved SCORM upload process to allow for larger sized files.
  - Fixed an error that would cause certain list views to "jump" to the bottom of the page, rather than the top, when filters were applied.
  - Fixed an error that could occur when trying to self-enroll in certain courses.
  - Fixed an error with the self registration form not working.
  - Fixed an error which could occur with certain data when trying to import users via CSV.
  - Fixed an error which could cause file manager to show "Access Denied" message when trying to access files.
  Miscellaneous
• 
  Sep 9, 2024
  Change Log:
  - Fixed an error which could occur when enrolling users using relative time zone options such as "Your time zone".
  - Fixed an error which prevented group managers with specific permission settings from creating a new group.
  - Fixed an error which could occur when a user was unenrolled from a Custom Course course, and later enrolled again using the "Restart Course Progress" registration method.
  - Optimizations to prevent delay that can occur when completing an Interactive Training course.
  - Improved results from sort/filter options on "My Courses" view. 
  Miscellaneous
• 
  Jul 1, 2024
  Change Log:
  - Fixed an error where enrollment reminder emails could send for deleted courses.
  - Improvements for creating / updating large batches of enrollments.
  - Optimizations to Interactive Training course completion / score reporting.
  - Optimizations to "Course Results" report load time.
  Miscellaneous
• 
  May 30, 2024
  Change Log:
  - Added additional filters to "Send Enrollment Reminders" view which allow you to send reminders for Enrollment(s) within a certain Enrollment date range.
  - Added option when printing Certificate(s) to not include the "Wallet Card" page.
  - Added options to specify time zone when enrolling users.
  - Extended "Record Email Alerts" to work with "Classroom Training" type Record(s) which have an expiration date set.
  - Fixed error which could occur when restarting Enrollment progress of a "Custom Course".
  - Optimizations to "Course Results" report load time.
  
  Miscellaneous
• 
  May 1, 2024
  Change Log:
  - Learners can now access the "My Toolbox" view from their dashboard.
  - Added ability for preview versions of VOD Dispatches to be created.
  - Changed selected enrollment expiration date to reflect 11:59:59 PM of the date selected, rather than 12:00:00 AM of the date selected.
  - Fixed multiple analytic dashboard issues including "Course Updates" and "Logins" widget.
  - Fix for error "Cannot change Enrolled From date because some learners has already launched the course." when saving Enrollment details.
  - Fix for error when trying to add "Auto Enrolled Courses" to a Group using the "Change existing auto-enrolled" option but with all "Do not change" enrollment options.
  
  Miscellaneous
• 
  Apr 15, 2024
  Change Log:
  - Made improvements to media playback in streaming video courses to prevent unnecessary buffering.
  - Fixed issue which prevented group manager from seeing complete catalog in enrollment view despite proper permissions.
  - Fixed issue which could occur when enrolling certain combination of course types together.
  Miscellaneous
• 
  Mar 22, 2024
  Change Log:
  - When a learner's enrollment in a custom course is restarted or re-enrolled their course progress is now reset as well.
  - Fixed an issue where restarted or re-enrolled enrollments in a custom course would not consistently populate the course opened field.
  - Fixed an issue which prevented learners from being able to review a previously submitted question course section if the question on the course section is updated while they are still in progress.
  - Added easier way for learners to view their current enrollment results for a custom course in progress and restart if needed.
  Miscellaneous
• 
  Mar 12, 2024
  Change Log:
  - Frequency of enrollment reminder emails can now be customized to be sent as often as you would like rather than only sending to your learners once.
  - If a record has a group assigned to it then only users which belong to that group can be added to the record.
  - Fix for browser history navigation for list and catalog views which prevented the "back" and "forward" browser buttons from working as intended.
  - Managers can now unenroll their learners from courses even if their own enrollment has expired.
  - Updated design of the support portal.
  - Updated icons on the learner dashboard.
  
  
  Miscellaneous
• 
  Feb 27, 2024
  Due to an upgrade to the capabilities of our enrollment notification system you may have received emails pertaining to old enrollments. These were sent in error and we apologize for the inconvenience. These old notifications should not be sent again, if you have any further issues contact support here.
  Miscellaneous
• 
  Jan 22, 2024
  Change Log:
  Fixes:
  - Fixed formatting of Custom Course multiple choice responses.
  - Fixed an issue which caused the "Uploads" Course Section Type to sometimes render incorrectly on tablet / mobile resolutions.
  - Fixed an issue which was preventing the "Re-Enrollment" job from completing successfully in some instances.
  Miscellaneous
• 
  Jan 19, 2024
  Interactive / SCORM Course Users: Our SCORM host experienced an outage earlier today: https://status.cloud.scorm.com/. If you continue to experience issues, reach out to us here.
  Miscellaneous
• 
  Jun 1, 2023
  Change Log:
  
  - Added "Has Authority" field which can be set by company managers for group managers on a per group basis. Previously a group manager had access to any groups which they were a member of. With the ability to toggle whether or not your group manager "Has Authority" over a group you now have the option to add a group manager as a member of a group without their usual group manager capabilities.
  
  - Reworked the classroom training record import feature to make it a more intuitive process.
  
  - Filters added for "Add Users to Records" association view.
  
  - Changing the name of a classroom training record and reimporting that record to course results no longer creates duplicate entries.
  
  - Users can no longer be associated with a record twice.
  
  - Company managers can now see the group field on a record.
  
  - Select all checkbox behavior fixed on most list views.
  
  - Generally improved course results page load times.
  Miscellaneous
• 
  Feb 16, 2023
  We have currently removed the courses listed below, they will no longer be available.
  
  43865 - Driver Qualification Training for Managers
  51541 - Hours of Service Rules for Oil & Gas CMV Drivers
  50049 - Hours of Service Rules for Passenger-Carrying CMV Drivers
  48328 - Prohibiting the Coercion of CMV Drivers
  47341 - Pulling Doubles
  50835 - Wheel Chocks & Dockboards
  Miscellaneous