Delivering and Improving Effective Customer Service Training by WikiSpace
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This powerpoint defines and describes internal/external customers of a company and discusses two aspects of excellent customer service: procedural and personal. It lists a surplus of differing elements for exceptional and dreadful customer service, and provides the four central factors for “delivering good customer service.”
Good customer service is a key selling point for most organizations, as it helps sustain healthy profits and consistent income. It can be the difference between someone taking their business elsewhere, or maintaining brand loyalty. These Customer Service training PowerPoints aim to to teach employees how to maintain exemplary customer service.
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