Workplace Dynamics: Emotional Intelligence Training Course

Have you ever been in a situation where you were able to understand how others were feeling and adjusted your response accordingly? If so, you have emotional intelligence!  Emotional intelligence is the ability to recognize moods, impulses, and behaviors in self and others. Understanding emotions isn’t something that always comes easily. In this training, you’ll learn more about what emotional intelligence is, how to improve it, and why it’s important in the workplace. Being able to work collaboratively is a big part of emotional intelligence. Remember, teamwork makes the dream work!

Emotional intelligence is comprised of four main competencies: self-awareness, self-management, social awareness, and relationship management. The first two focus more on the self rather than the outside world. Self-awareness and self-management are about recognizing and managing your feelings and impulses productively. Social awareness and relationship management, on the other hand, look more at how you interact with others. They are the ability to recognize the feelings of others and then adjust your response appropriately. This includes problem-solving and conflict resolution.

Emotional intelligence plays a bigger part in the workplace than you may think! When employees are emotionally intelligent, they can work better on a team, communicate more effectively, and make decisions that benefit the whole, not just themselves. Many companies are taking emotional intelligence into consideration during the hiring, retaining, and promotion process.

This course will help you understand what exactly emotional intelligence is and how to leverage it to become a better employee. You will learn ways to improve your emotional intelligence and utilize it in the workplace. In a globalized economy, being able to communicate effectively and work on a diverse team is more important than ever. You can do those things through emotional intelligence!

This program is available with Spanish and French closed captions.