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Workplace Dynamics: Active Listening Training Course

Name: Workplace Dynamics: Active Listening Training Course
Brand: Atlantic Training
SKU: AT059
Availability: OnlineOnly

Active listening is a critical life skill that we use every day in our communication with others. It’s also an especially crucial skill to have in the workplace.

26 minutes

EN / ES / FR

2023

SKU: AT059

Training Objectives

Understand active listening as a workplace dynamic.

Explore an active listening framework.

Address common barriers to active listening.

Learn techniques to support active listening in the workplace.

Understand active listening in sales and customer service.

Course Overview

Do you hear what others are saying? Are you listening with the intent to obtain information? Or, are you only half hearing what someone may be saying, in an attempt to make your move and get your point across before it’s too late?

Listening is one of the most important skills you can have in the workplace. How well you listen will impact your job performance and your relationships with other people. Considering that listening is something most of us do quite often in the workplace, you’d think we would all be experts at it by now!

In this training, we’ll provide you with an overview of active listening in the workplace. This is invaluable when seeking to build mutually beneficial relationships in the workplace, or with our customer base.

This program is available with Spanish and French closed captions.

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The text contrasts it with listening with the intent to obtain information.

Job performance and relationships with other people are impacted.

No, it implies that despite doing it often, most people are not experts yet.

It aims to help build mutually beneficial relationships.

Sales and customer service are specifically mentioned.

Per-User License

$55

Max/Title Price

Volume discounts available

16-min streaming video | 30–45 min interactive course

Certificate of completion

Multiple language options

Progress tracking

Mobile compatible

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Disclaimer: Listening with intent is one of the most important skills you can have in the workplace. How well you listen, and how well you feel heard will directly impact your job performance and relationships with the people with whom you work. This training does not, and is not intended to, provide psychological advice. It does not constitute assertive communication training, nor does it replace workplace harassment training. The content of this training is for general informational purposes only.