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Workplace Dynamics: Active Listening Training Course

Preview Course

Active listening is a critical life skill that we use every day in our communication with others. It’s also an especially crucial skill to have in the workplace.

26 minutes   |   SKU: AT059    |    Language(s): EN / ES / FR    |    Produced 2023




EN / ES / FR




26 minutes

Training Objectives

Understand active listening as a workplace dynamic.
Explore an active listening framework.
Address common barriers to active listening.
Learn techniques to support active listening in the workplace.
Understand active listening in sales and customer service.

Course Overview

Do you hear what others are saying? Are you listening with the intent to obtain information?  Or, are you only half hearing what someone may be saying, in an attempt to make your move and get your point across before it’s too late?  

Listening is one of the most important skills you can have in the workplace. How well you listen will impact your job performance and your relationships with other people. Considering that listening is something most of us do quite often in the workplace, you’d think we would all be experts at it by now!

In this training, we’ll provide you with an overview of active listening in the workplace.  This is invaluable when seeking to build mutually beneficial relationships in the workplace, or with our customer base.

This program is available with Spanish and French closed captions.

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Disclaimer: The information provided on this page is subject to change and is for promotional and informational purposes only. Prior to acting on the information contained on this page, verify all information against the latest OSHA and applicable standards, regulations, and guidelines. Please also contact us with any questions you have related to this information. Under no circumstances will Atlantic Training, LLC be held responsible for direct, indirect, consequential, or incidental injuries or damages, or any damages or injuries whatsoever, whether resulting from contract, negligence, or other torts, related to the utilization of this information or the contents of this page. Atlantic Training retains the right to incorporate, remove, or adjust the contents on this page without prior notice.