When the Phone Rings Interactive Training

Type: Interactive Training

SKU: KP-WPR

Runtime: 20 minutes

Language(s): EN

Course Description

When the Phone Rings Interactive Training

Use this telephone skills video to train your employees so they can consistently provide the best customer service over the telephone.
Great telephone service doesn't have to be a thing of the past. Even with the widespread use of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:

Customer service etiquette.
Taking an accurate message.
Handling transfers and multiple lines.
Voice mail and leaving a message.
Problem calls.

Those who answer the phones are speaking for everyone in your company. This telephone training DVD or online teaches the kind of telephone customer service that tells customers, patients, clients or consumers: "We care about your call."

Digital Formats

Video on Demand

In Your Platform

In Atlantic LMS

Need a USB or Digital Copy?

Visit our USB Page or contact us at 800-975-7640.