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The Americans with Disabilities Act (ADA): The Basics Training Course

This training covers identifying ADA obligations, implementing accessible workplace practices, and avoiding discrimination.

12 minutes
EN / ES / FR
2026
SKU: AT285

Training Objectives

Differentiate between Title I, II, and III compliance duties

Apply the 2010 ADA Standards for Accessible Design to building alterations

Evaluate workplace accommodation requests while defining essential job functions

Handle customer-facing interactions legally regarding certified service animals

Eliminate prohibited pre-offer medical inquiries from hiring workflows

Course Overview

Picture yourself leading a fast-paced hiring round or reviewing the blueprints for a major facility upgrade. Are you absolutely certain your processes aren't quietly breaking federal law? When you are caught up in the daily hustle of managing a business, hitting project deadlines, or filling open crew positions, it is easy to shrug off accessibility compliance as someone else's problem or just a tedious box for HR to check. But if you imagine moving forward with restrictive policies or outdated layouts year after year, how long do you think it will take before your organization faces a costly legal battle? This is precisely where proactive legal compliance steps in to shift the narrative. True accessibility is not merely an academic buzzword or an arbitrary building code; it is a highly practical civil rights framework engineered to guarantee equal opportunity by custom-tailoring environments, digital tools, and workplace policies to fit everyone.

Ignoring basic accessibility obligations drastically multiplies your exposure to devastating regulatory penalties and civil rights lawsuits. Whether it is an inaccessible company website creating digital barriers or an illegal pre-offer medical question during an interview, these compliance liabilities develop quietly over time. While the regulatory landscape can seem overwhelming, enforceable federal frameworks—such as the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act (ADAAA) of 2008, and the strict 2010 ADA Standards for Accessible Design—strictly dictate that covered employers and public accommodations proactively identify, assess, and eliminate discriminatory barriers. This training strips away the confusing legal jargon to deliver a clear, actionable roadmap for regulatory compliance and inclusive operations.

We drill down into the core responsibilities dominating everyday business operations: physical facility alterations, digital accessibility, and workplace accommodations. You will discover how to look past the surface by utilizing flexible interactive discussions and objective job criteria to handle accommodation requests before an expensive Equal Employment Opportunity Commission (EEOC) or Department of Justice (DOJ) complaint is filed. From there, we unpack your ultimate defense system: Engineering compliance like proper ramp clearances, Administrative shifts like modified work schedules, and strict adherence to service animal protocols. This comprehensive course is vital for business owners, HR professionals, project managers, construction supervisors, and facilities managers who want to maximize organizational inclusion, minimize costly litigation risks, and ensure every team member and customer experiences a truly equitable environment.

This program is available with Spanish and French closed captions.

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The ADA defines a disability broadly as a physical or mental impairment that substantially limits one or more major life activities, such as walking, seeing, hearing, or major bodily functions. It also legally protects individuals who have a documented historical record of an impairment or are actively perceived by others as having one.
"Readily achievable" applies to Title III public accommodations and means removing physical barriers in existing structures if it is easily accomplishable without significant difficulty or expense. "Undue hardship" applies to Title I employment and is a high legal threshold an employer must prove to show a requested accommodation would cause significant structural or financial disruption.
Yes. The Department of Justice explicitly interprets the ADA to cover digital spaces, meaning public accommodations and state or local government entities must ensure their websites and mobile apps do not create barriers for individuals utilizing assistive technologies like screen readers or keyboard navigation.
When it is not completely obvious what service an animal provides, staff may ask only two specific questions: Is the animal required because of a disability? What work or task has the animal been trained to perform? Staff cannot ask about the individual’s disability, demand medical documentation, or require a special identification card.
Generally, no. The EEOC strictly prohibits pre-offer medical inquiries or questions regarding an applicant's disability status. Employers must stick to asking whether the applicant can perform specific job duties, with narrow exceptions allowed only if a disability is completely obvious or voluntarily disclosed during the interview.

Per-User License

$55

Max/Title Price

Volume discounts available

12-min streaming video | 30–45 min interactive course
Certificate of completion
Multiple language options
Progress tracking
Mobile compatible

Unlock pricing options and volume discounts for your business

Disclaimer: This training provides general information about the Americans with Disabilities Act and related accessibility and anti-discrimination obligations, including requirements enforced by federal agencies such as the EEOC and the U.S. Department of Justice. It is not legal advice, and specific obligations may also arise under other federal, state, or local laws and from project-specific facts. Organizations should consult qualified legal counsel or compliance professionals regarding their particular facilities, digital services, and employment practices.