Red Flags Rule: Identity Theft Prevention for Employees Training Course

Identity theft is a costly crime, and as a frontline employee, you are the first line of defense. Whether setting up a patient file, checking in a customer, or processing payments, you protect customers’ financial lives.

The FTC’s Red Flags Rule requires businesses, especially creditors and financial institutions, to have a program to detect warning signs of fraud. Your company has the policy; your role is to execute it. The goal is prevention: stop fraud before it happens.

This training teaches you to recognize the five categories of Red Flags:

Alerts: Never override credit alerts like Active Duty Alerts or Credit Freezes.

Suspicious Documents: Spot tampered IDs or generic application forms by checking holograms and handwriting.

Suspicious PII: Watch for mail-drop addresses, reused phone numbers, or SSNs of deceased individuals.

Suspicious Activity: Dormant accounts suddenly making large transactions may indicate account takeover.

When you spot a Red Flag, follow the Detect, Respond, Mitigate process: verify the issue, stop the transaction if unresolved, and notify your manager or compliance officer. Vigilance protects customers, your company, and yourself.

This program is available with Spanish and French closed captions.