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Home >   Course Catalog >   Data Privacy: Security in the Auto Shop  

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Data Privacy: Security in the Auto Shop Training Course

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This training equips automotive professionals to safeguard customer NPI and comply with GLBA requirements in modern shop environments.

11 minutes   |   SKU: AT244    |    Language(s): EN / ES / FR    |    Produced 2026

SKU:

AT244

Language(s):

EN / ES / FR

Updated:

2026

Length

11 minutes

Training Objectives

Define Nonpublic Personal Information (NPI)
Implement the "Clean Desk" and "Locked Drawer" policies
Navigate the GLBA and FTC Safeguards Rule
Execute secure vehicle handling protocols
Recognize and report "Red Flags"
Understand the consequences of non-compliance

Course Overview

You’re an expert at diagnosing electrical gremlins and turning wrenches, but in the eyes of federal law, your dealership or garage is more than just a repair shop—it’s a data hub. Because we arrange financing, extend credit, or lease vehicles, we are governed by the same strict privacy rules as big banks. The garage floor might smell like gear oil, but every Repair Order (RO) and credit application you handle is a "bag of cash" for identity thieves.

This course cuts through the legal jargon of the Gramm-Leach-Bliley Act (GLBA) and the FTC Safeguards Rule to give you a shop-floor guide to data safety. We focus on the lifeblood of fraud: Nonpublic Personal Information (NPI). This includes everything from Social Security numbers and credit scores to a simple home address or phone number linked to a customer record. If it’s not public info, it’s our job to guard it.

Security isn't just about firewalls; it’s about your daily habits. Do you leave sensitive files on your desk when you grab an espresso? Is your computer screen unlocked while you’re under a hood? We provide practical "pro" tips: lock every drawer, every time; never touch a customer's valuables or docs left in a car; and treat every piece of paper like it’s your own personal data. We also cover the "Red Flags"—those gut feelings when a coworker is too casual with files or a customer provides inconsistent ID. By following these procedures every single time, you protect the customer, you keep the shop running, and you avoid the massive headache of a federal data breach investigation.

This program is available with Spanish and French closed captions.

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No Worries. Here’s Some Helpful Info.

Why is an auto shop subject to the same privacy rules as a bank?


Under federal law, dealerships and shops that arrange financing, extend credit, or lease vehicles for more than 90 days are classified as financial institutions and must follow the GLBA and FTC Safeguards Rule.


What exactly is NPI (Nonpublic Personal Information)?


NPI is any personal or financial detail a customer provides to get a product or service—like an SSN, credit score, or even a home address—that isn't available in public records.


What should I do if I see a customer's wallet or tax documents left inside their car?


Do not touch them. Immediately call a manager to witness the situation and ensure the vehicle is secured according to company policy to avoid any allegations of theft or data leakage.


Is it really necessary to lock my desk drawer if I’m only leaving for two minutes?


Yes. The paperwork for a data breach is far more painful than the two seconds it takes to lock a drawer. Following the procedure "every... single... time" is your best protection.


Is reporting a coworker for being "casual" with data considered snitching?


No, it’s considered safety. The sooner a potential vulnerability is identified and fixed, the better the shop can protect its customers and its reputation.


Disclaimer: The information provided on this page is subject to change and is for promotional and informational purposes only. Prior to acting on the information contained on this page, verify all information against the latest OSHA and applicable standards, regulations, and guidelines. Please also contact us with any questions you have related to this information. Under no circumstances will Atlantic Training, LLC be held responsible for direct, indirect, consequential, or incidental injuries or damages, or any damages or injuries whatsoever, whether resulting from contract, negligence, or other torts, related to the utilization of this information or the contents of this page. Atlantic Training retains the right to incorporate, remove, or adjust the contents on this page without prior notice.

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