Let’s be honest, no one wakes up hoping to get stuck on hold, only to be met by a customer service rep who sounds like they’ve lost the will to live. Yet we’ve all been there, suffering through robotic scripts and soul-sucking wait music. But here’s the twist: customer service doesn’t have to be this …
Let’s be honest, leadership isn’t always about motivational speeches and fist bumps in the breakroom. Sometimes, it’s about stepping into uncomfortable conversations with your game face on and no script in sight. Whether you’re handling conflict, addressing poor performance, or delivering a no-so-great update, difficult conversations are part of the leadership gig. Like it or …
