Emotionally charged situations are the pop quizzes of adult life. You never know when they’re coming, and you’re rarely ready. One minute you’re just trying to get through your Monday, the next minute someone’s throwing verbal daggers because you took the last donut. Or worse, tensions explode during a meeting and suddenly everyone’s mad, confused, …
Let’s be real for a second. When you hear “exceptional service,” do you think of champagne and foot rubs or flashbacks of a soul-draining customer meltdown? Yeah, same. We’ve all been there; treated like royalty one day, and the next? You’re wondering if that rep was a robot with a grudge. But here’s the plot …
