Alright, let’s talk about something that most people think belongs to slick marketing types or the overly caffeinated reps at trade shows: brand ambassadors. Sounds like fluff, right? But here’s the kicker, whether you like it or not, you’re already one. Whether you’re on the front lines, behind the scenes, or somewhere in the snack …
Let’s be honest, no one wakes up hoping to get stuck on hold, only to be met by a customer service rep who sounds like they’ve lost the will to live. Yet we’ve all been there, suffering through robotic scripts and soul-sucking wait music. But here’s the twist: customer service doesn’t have to be this …
