Customer Success Manager - Remote

Job description

With 300+ businesses and growth of over 70% year over year, SafetySoft™ by Atlantic Training is taking aim at becoming the leading provider of safety & human resource training content and EHS Management software in the B2B industry. With 100’s of training topics in various languages, SafetySoft™ houses and provides the best training content available to various department managers in virtually any industry as well as all of the EHS tools needs to manage a team. .

As a Customer Success Manager (CSM), you will be responsible for developing post-sale relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Daily Objectives...

  • Own the overall customer relationship and act as the main point of contact for your book of post-sale business.

  • Conduct business reviews and regularly review customer account metrics to identify opportunities to deepen the adoption of our platform and/or content.

  • Hold product demonstrations and how-tos for onboarding processes via phone, email or screen share.

  • Keep customers informed of key product features, new releases,  and future developments.

  • Increase renewal rates and minimize customer churn.

  • Expand our revenue in accounts through cross-sell and up-sell

  • Aid in product design and product development and act as the voice of the customer internally.

  • Handle and resolve customer requests/complaints with support.

  • Assist the sales team with the discovery of presale opportunities as needed.

Compensation, Benefits and Experience

  • Monday thru Friday 8:30-5, no weekends (!!!)

  • Health Insurance Reimbursement

  • Paid Time Off

  • Competitive Base + Incentives

  • Paid Major Holidays

  • 401(k) match


About SafetySoft™ by Atlantic Training

We at Atlantic like people and don’t want to see them get hurt. We do this by providing workplace training content and software, both physically and online. Think of us as Netflix or an online college for the safety and human resource world.

We get it, what seems fun about safety? Well... us! We believe that the key to any success is action, and we’re a team of action-oriented individuals actively working toward making a difference in the workplace, and we’re having fun doing it. Work shouldn’t be just someplace to devote 8 hrs a day too. If you’re tired of not making a difference, tired of a thankless job, and are sick AND tired of your work, then it’s time to make a change...and we’re that change.

Atlantic Training (that's us), is looking for someone who can provide that energy we all have in there, who just hasn’t been able to show it for a while. It’s the energy that gives you a pep in your step and a good feeling about going to work.

To learn more about us, head over to AtlanticTraining.com/Careers ...and if you’re ready to get that energy back, apply!