Customer Support/Success Representative (Remote)

Job Description:

With 300+ businesses and growth of over 70% year over year, SafetySoft™ by Atlantic Training is taking aim at becoming the leading provider of safety & human resource training content & EHS Management software for companies nationawide. With 100’s of training courses, SafetySoft™ houses and provides, the very best training content and EHS management tools for companies in virtually any industry.

This is a hybrid Tech Support position with a variable compensation added for upselling and renewing existing clients you will be supporting. 

Daily Deeds:
  • Have positive and upbeat conversations with customers directly to sort out customer support and tech issues
  • Respond promptly to customers through phone, email and our customer support ticket system
  • Keep detailed and accurate records of customer interactions, comments & issues in the customer database
  • Owning the overall customer relationship and act as the main point of contact for your book of post-sale business
  • Conduct business reviews and regularly review customer account metrics to identify opportunities to deepen the adoption of our platform and/or content
  • Hold product demonstrations and how-tos for onboarding processes via phone, vidyard, email or screen share
  • Keep yourself up to do date and also keep you customers informed of key product features, new releases,  and future developments
  • Increase renewal rates and minimize customer churn
  • Ideal attributes you posess: vibrant energy during conversation, outgoing, fearless, confident and not afraid to find solutions to issues.

More stuff:
  • Monday thru Friday 8:30-5, no weekends (!!!)
  • Health Insurance Reimbursement
  • Competitive Base Salary + Commission Bonus on Renewals/Upsells
  • Paid Time Off
  • Paid Major Holidays
  • 401(k) match
  • Remote working position

You in? Send a resume to us at careers@atlantictraining.com (drop us a line in the cover letter so we know you’re a fun, personable human being and actually paid attention to this small detail)

You really in? Pull out your phone and take a 30-60 second video of yourself and send it off to us. Tell us about jobs, likes, dislikes or just why you might fit. Heck, talk about the weather if you want. We want to see if you have the guts to do it.