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One of the most difficult situations you may encounter in the workplace is a conflict between workers; whether physical or not. Conflicts in the workplace not only are damaging to the employees involved but their peers and the overall atmosphere and morale. When the conflict arises, we have to address it and resolve it as soon as possible to prevent further damage. These conflicts arise from disagreements as it relates to their work or, in some cases, personal differences that carry over in conversation.

These micro-learning clips are designed to help learners understand how to manage conflicts in the office, what are the conflict resolution strategies, what are the other approaches to resolve conflicts, how to defuse confrontations and what are the consequences of conflicts. Resolving conflicts in the workplace as they arise is of paramount importance and the proper training can help managers handle these before they get out-of-hand.