Workplace Leadership Safety: Managing Difficult Conversations Training Course

Listen, you and I both know that there’s a crazy number of leadership styles. You’ve got the kind that likes to run the show, the ones who try to inspire others and empower them, the ones who lead with their hearts, and those who lead through fear (eh… don’t be the last one). There are tons of ways to lead. But you know what they’ve all got in common? When stuff hits the fan… when folks have had it up to here… and when the worst sides of people and situations show up… they’ve gotta handle it.

And you know what? That’s the way it is. Someone’s gotta do it and hold this place together - plus make it something to be proud of and where everyone can walk away safely at the end of their shift and know things are being handled with fairness and equity. So look, whether you’re the “fearless leader” type of boss or the “I’d rather not go there” leader, our goal is to prepare you to successfully prepare for and manage those difficult workplace conversations.

Whether you're a seasoned pro or a newbie just trying to figure things out, we've got you covered. We'll show you how to prep like a boss because flying by the seat of your pants usually ends in disaster. We'll talk active listening – you know, actually hearing what the other person is saying, not just waiting for your turn to speak – and how to keep your cool when someone's pushing your buttons.

We'll break down the art of communication, because what you say and how you say it can make all the difference. Think of it like this: you can either pour gasoline on a fire or gently put it out with a well-placed word. We'll teach you how to deliver tough messages with grace, how to be assertive without being a jerk, and how to handle those unexpected curveballs that life (and your employees) love to throw.

From planned conversations like performance reviews and terminations (the fun stuff, right?) to unplanned situations like sudden requests for raises or challenges to your authority, we'll equip you with the tools you need to handle it all. We'll even touch on those delicate situations like emotional outbursts and workplace conflict, because let's face it, sometimes people act like, well, people.

This program is available with Spanish and French closed captions.