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Preview Course

Hospitality Customer Service

Preview Course

Improve guest satisfaction and loyalty.

7 minutes   |   SKU: 5021A    |    Language(s): EN / ES    |    Produced 2009

SKU:

5021A

Language(s):

EN / ES

Updated:

2009

Length

7 minutes

Training Objectives

Enhance customer service skills
Improve guest satisfaction and loyalty
Develop effective communication techniques
Handle challenging situations with professionalism and empathy

Course Overview

As an associate, you are the key to the company's success. Each associate makes a difference, no matter what part of the facility you work. Treating customers with respect is expected. This program discusses the general accepted customer service standards.

Course Outline

  • Hospitality Overview
  • Preparing For and Conducting the Presentation
  • Review Questions and Answers
  • Attendance Record

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