What do you think of when you think of customer service? For most people, a negative connotation comes to mind. Maybe a time you had to complain about a good or service and were met with resistance; or an email request that went unanswered. For many, good customer service can make or break their interaction with a company. Learning how to provide a positive customer service experience can help elevate your business to the next level.
Understanding customers and their needs is an important first step in providing that positive experience. The old saying about making a good first impression applies to the customer service side of business as these representatives are the ones to make initial contact with an, often unhappy, customer. Knowing how to communicate effectively, handle complaints, and address concerns is key to landing repeat business and garnering positive reviews. The effect customer service, both good and bad, can have on a company cannot be overstated. People tend to tell their friends and family more about how they were treated than about the actual product or service itself. This is why learning how to provide good customer service is important.
In this course, you will learn why customer service is so important and the principles behind a good customer service experience. You will also learn steps you can take to implement a good customer service plan and what to do when you encounter an unhappy customer. Additionally, you will learn how to promote a culture of customer service from the top down. This training is perfect for anyone who deals with the public either over the phone, by email, or in person as customer service occurs across all platforms.
This program is available with Spanish and French closed captions.
