Communication Skills: Conflict Resolution Training Course

This training will discuss the general knowledge of how to resolve workplace conflict. According to the OSHA Act of 1970, each employer shall furnish to his employees, employment and a place of employment that are free from recognized hazards that are causing or are likely to cause death or serious physical harm to their employees, and shall comply with occupational safety and health standards promulgated under this act.

Learning how to effectively resolve conflict can turn damaging situations into positive opportunities. The training will provide guidance on crucial conflict resolution skills that once applied can be effective in the workplace. Utilizing these skills involves understanding values and intense emotions.

We will take a look at approaches to conflict resolution, as well as the psychological benefits of implementing these skills. Specific approaches such as the open door policy, accommodating, compromising, avoidance, and collaboration are all effective approaches that prove valuable toward conflict resolution and communication. 

Self-awareness is an integral part of resolving conflict. This training will make mention of how becoming intentional about increasing self-awareness can change unconscious emotions below the surface, which can be reflected in new ways of thinking, being, and acting.

Overall, understanding that looking first for needs, not solutions, is a powerful tool for generating successful and positive outcomes. Understanding conflict and how to resolve workplace disruptions is not to decide whether someone is right or wrong, but instead, the goal is to reach a solution that everyone can live with. This training is helpful as you navigate conflicts when they arise within your teams and workplace. Managing conflict increases team cohesion and strengthens relationships that promote teamwork.

This program is available with Spanish and French closed captions.