When the Phone Rings Training Video Program

When the Phone Rings Training Video Program
 
Description

Product Description

Kantola's When the Phone Rings Training Video Program
 
 

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call.

Those who answer the phones are speaking for everyone in the company. Make sure they have training.

Teach the ABC's of telephone courtesy:

  • Customer service etiquette.
  • Taking an accurate message.
  • Handling transfers and multiple lines.
  • Voice mail and leaving a message.
  • Problem calls.

Format:DVD
Duration: 20 Minutes 

Categories
Customer Service Videos,
Communication

KeyWords
Phone Skills

 

Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (SafetySoft). 

When the Phone Rings Training Video Program

When the Phone Rings Training Video Program
 
DETAILS
  • SKU: KP-WPR
  • Runtime: 20 Minutes
  • Producer: Kantola Productions

FORMAT COMPARISON

DVD
DVD orders will provide access to printable materials, details upon request.
$275.00
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