The Secret Customer Service Uncovered Training Video Program

The Secret Customer Service Uncovered Training Video Program

Product Description

Coastal's The Secret: Customer Service Uncovered Training Video Program

This program depicts scenes with three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems that test the patience and resolve of your service personnel. Discover the common element - the secret of customer service - explored through the following tips:

  • How to be honest, tactful and empathetic
  • How to build customer relationships
  • How to prevent customers from walking away with a problem
  • How to find your motivation,
  • How to put yourself in your customer's shoes,
  • How to keep your word,
  • How to be honest,
  • How to never let a customer leave with a problem,
  • How to make every customer feel comfortable and build relationships.
  • How to make even the most difficult customers feel welcomed and come back 
  • How to show employees that customer service really benefits them
  • Format: DVD
  • Language: English, Spanish, or Portuguese
  • Length: 14 mins.

Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (SafetySoft). 


Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Shipping Terms

All orders typically ship within 24 hrs (Monday thru Friday) via UPS by default. Should you have a request for guaranteed shipment or any other form of expedited shipment please contact our office to ensure proper delivery.

Collect Shipments: If you have your own UPS account number please go to the "View Cart" page. Under the Continue Checkout button should be an area where you can APPLY CODE. In the box please enter the code COLLECTSHIP and hit apply. Continue checkout and once you have reached the UPS screen it should be $0 by default. On the following screen there is an Order comment section. Please let us know your account number and if you wish to expedite shipping.

The Secret Customer Service Uncovered Training Video Program

The Secret Customer Service Uncovered Training Video Program
  • SKU: CUS011-DVD
  • Copyright: 2001
  • Runtime: 14 mins.
  • Producer: Coastal / DuPont


DVD or USB orders will provide access to printable materials such as leader's guide, quiz, and an answer key.
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