Telephone Courtesy Pays Off II Training Video Program

Telephone Courtesy Pays Off II Training Video Program

Product Description

Coastal's Telephone Courtesy Pays Off II Training Video Program 

Here is a story of an irate customer, who is  threatening to stop doing business with Barb's company. The irate customer  was at the nasty end of poor telephone service conversation with one of Barb's staff members. So to solve the problem and keep their precious customer, Barb meets with her staff at once, and they work together to lay down the dynamics of excellent telephone service, including:

  • basic phone skills
  • voice mail
  • language differences
  • complaint calls and how to say 'no' to customers.

After discussing and reviewing the phone techniques, all team members decide telephone courtesy really does pay off!

This program is designed for ALL employees, not just front-line service personnel. How-To Training Points include:

  • How to courteously put a caller on hold
  • How to effectively use voice mail
  • How to handle angry customers
  • How to handle diverse customers
  • How to say 'no' using the sandwich technique
  •  Format: DVD
  • Language: English, Spanish, Portuguese
  • Run Time: 19 mins.

Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (SafetySoft). 


Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Shipping Terms

All orders typically ship within 24 hrs (Monday thru Friday) via UPS by default. Should you have a request for guaranteed shipment or any other form of expedited shipment please contact our office to ensure proper delivery.

Collect Shipments: If you have your own UPS account number please go to the "View Cart" page. Under the Continue Checkout button should be an area where you can APPLY CODE. In the box please enter the code COLLECTSHIP and hit apply. Continue checkout and once you have reached the UPS screen it should be $0 by default. On the following screen there is an Order comment section. Please let us know your account number and if you wish to expedite shipping.

Telephone Courtesy Pays Off II Training Video Program

Telephone Courtesy Pays Off II Training Video Program
  • SKU: CUS014-DVD
  • Runtime: 19 mins.
  • Producer: Coastal / DuPont


DVD or USB orders will provide access to printable materials such as leader's guide, quiz, and an answer key.
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