Incident Investigation Forming an Effective Team and Gathering Information Training Video Program

Incident Investigation Forming an Effective Team and Gathering Information Training Video Program
 
Description

Product Description

Coastal's Incident Investigation: Forming an Effective Team and Gathering Information Training Video Program

 Putting together an effective, knowledgeable team to gather information is a key step in the incident investigation process. Without the proper team in place, important details may get overlooked. This program teaches you how to put together an efficient investigative team made up of personnel qualified to examine every aspect of an incident. You'll also hear conducting interviews using the right types of questions and gathering information that will form the foundation of your investigation.

Step Two: Forming The Investigative Team
Your investigative team can and should be a diverse group of personnel types, such as managers, safety officers, technicians, engineers, operational specialists, even union representatives. Incidents are made up of a wide variety of factors that can involve a cross-section of your workplace. Wherever the incident took place, you'll need to recruit team members who are familiar with that area.

Once the investigation is finished, the team chairperson is responsible for making sure the final report is complete and that the results are communicated properly to management.

Step Three: Determine the Facts
Conducting Interviews: When your team is assembled and you all are familiar with the details of the initial incident report, it's time to start gathering information and conducting interviews. There are three distinct areas you'll want to question as you gather information — physical factors, human factors and operating systems.

Interviewing Methods: Whether you are talking with one person or a group of people, good interviewing skills are essential to gathering information and establishing an atmosphere of inquiry, not blame. One of the keys to successful interviewing is remember that it is an information sharing activity. Find a neutral location to conduct the interview.

Reflection: Successful communication depends on a clear understanding of what was actually said, not what you think you heard, so take time to reflect.

Interviewing Dos and Don'ts: Do listen, empathize, and be positive. Don't rush, prejudge or blame. Don't interrupt and don't get impatient.

  • Format: DVD
  • Language: English, Spanish, or Portuguese
  • Length: 21 minutes

Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (SafetySoft). 

Shipping/Returns

Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

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Incident Investigation Forming an Effective Team and Gathering Information Training Video Program

Incident Investigation Forming an Effective Team and Gathering Information Training Video Program
 
DETAILS
  • SKU: INV002-DVD
  • Copyright: 2011
  • Runtime: 21 mins
  • Producer: Coastal / DuPont

FORMAT COMPARISON

DVD or USB
DVD or USB orders will provide access to printable materials such as leader's guide, quiz, and an answer key.
$295.00
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