Handling Parent Contact Training Video Program

Handling Parent Contact Training Video Program

Product Description

Accutrain's Handling Parent Contact Training Video Program

Steer your drivers to more effective solutions to parent-bus driver issues. This course will teach them to build bridges between themselves and the parents through the power of questions and emphatic response. They will also pick up other strategies, including how to handle angry parents, encourage them and end the interaction when necessary.

Building a Bridge between You and the Parent

  • Power of Questions and Empathetic Response

Dealing with a Angry Parent

  • Dealing with Anger
  • Feigned Confusion, Paradox, and Surprise Comment
  • Ending the Contact and Verbal Control
  • Format: DVD
  • Language: English and Spanish
  • Length: 23 minutes

Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (SafetySoft). 


Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Shipping Terms

All orders typically ship within 24 hrs (Monday thru Friday) via UPS by default. Should you have a request for guaranteed shipment or any other form of expedited shipment please contact our office to ensure proper delivery.

Collect Shipments: If you have your own UPS account number please go to the "View Cart" page. Under the Continue Checkout button should be an area where you can APPLY CODE. In the box please enter the code COLLECTSHIP and hit apply. Continue checkout and once you have reached the UPS screen it should be $0 by default. On the following screen there is an Order comment section. Please let us know your account number and if you wish to expedite shipping.

Handling Parent Contact Training Video Program

Handling Parent Contact Training Video Program
  • Runtime: 23 mins.
  • Producer: Accutrain


DVD orders will provide access to printable materials, details upon request.
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