Difficult People How to Deal with Them Training Video Program

Difficult People How to Deal with Them Training Video Program

Product Description

Coastal's Difficult People: How to Deal with Them Training Video Program

Hostile customers, unreasonable co-workers, indecisive clientele, vacillating bosses, over-agreeable (but do-nothing) subordinates - You meet them everyday, and dealing with them, can be very stressful. But it does not need to be, as long as you got the tricks to identify, understand and cope.

This program, based on the best-selling book Coping with Difficult People by Dr. Robert M. Bramson, examines useful skills in dealing with these so-hard-to-handle people.

How-To Training Points:

  • How to Identify six major types of behavior
  • How to communicate successfully with difficult personalities
  • Turn negative situations into positive ones
  • How to change behavior to impact results
  • How to develop confidence for confrontational situations
  • Format: DVD
  • Language: English, Spanish, or Portuguese
  • Length: 37 mins.

Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (SafetySoft). 


Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Shipping Terms

All orders typically ship within 24 hrs (Monday thru Friday) via UPS by default. Should you have a request for guaranteed shipment or any other form of expedited shipment please contact our office to ensure proper delivery.

Collect Shipments: If you have your own UPS account number please go to the "View Cart" page. Under the Continue Checkout button should be an area where you can APPLY CODE. In the box please enter the code COLLECTSHIP and hit apply. Continue checkout and once you have reached the UPS screen it should be $0 by default. On the following screen there is an Order comment section. Please let us know your account number and if you wish to expedite shipping.

Difficult People How to Deal with Them Training Video Program

Difficult People How to Deal with Them Training Video Program
  • SKU: CUS015-DVD
  • Runtime: 37 mins.
  • Producer: Coastal / DuPont


DVD or USB orders will provide access to printable materials such as leader's guide, quiz, and an answer key.
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