Customer Service Counts Training Video & DVD by Kantola Productions

 Customer Service Counts Training DVD
 
  • SKU: CSC-K
  • Copyright: 2013
  • Runtime: 18 mins.
  • Producer: Kantola Productions
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$189.00

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Product Description

Customer Service Counts

Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way! Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.


The “customer” part of customer service

  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •   Listen and evaluate
  •   Meet the customer’s needs
  •   Know your business

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

[CC] Closed Captioned

--- Spanish version coming soon! ---

 

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