Customer Service Collection Training Video Program

Customer Service Collection Training Video Program
Description

Product Description

Kantola's Customer Service Collection Training Video Program
 

Teach your staff how to impress customers with memorable service!

Keeping your customers happy is one of the most important parts of running a business. However, sometimes your employees may not have the skills necessary to provide the best service possible. This set of nine customer service training videos will help fix that! Whether it's over the phone or in person, employees will learn to be attentive, listen to customers' needs, and handle tough situations in a professional manner.

Key customer service training points:

  • How to make a great first impression.
  • 13 crucial do's and don'ts for basic telephone courtesy.
  • Keep an open mind and avoid jumping to conclusions.
  • Create personal relationships with your customers. 
  • Communicate customer feedback throughout the organization.

By the time your staff has seen everything these programs have to offer, they'll be more than prepared for any customer service situation that might arise.

Programs:

  • Customer Service Counts
  • Customer Service: The Telephone Connection
  • Dealing with the Irate Customer
  • Listening Under Pressure
  • When the Phone Rings
  • Wednesday's Touch
  • The ART of Customer Service

Format:DVD
Duration: 1 Hour & 57 Minutes

Categories
Customer Service Videos,
Libraries, Collections and Bundled Sets

 


Optional Network licensing also available to download the video to your system.

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS or ours (Wave). 

Customer Service Collection Training Video Program

Customer Service Collection Training Video Program
DETAILS
  • SKU: CSCT-K
  • Runtime: 171 Minutes
  • Producer: Kantola Productions

FORMAT COMPARISON

DVD
DVD orders will provide access to printable materials, details upon request.
$990.00
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