Customer Service Training
Customer Service in Healthcare is essential. A patient must feel comfortable with their provider in order for he or she to be completely honest about their health issues. If the client isnt comfortable talking about the specific reason he or she is there, then an im...
Customer Service in Healthcare is essential. A patient must feel comfortable with their provider in order for he or she to be completely honest about their health issues. If the client isnt comfortable talking about the specific reason he or she is there, then an improper diagnosis, treatment, and or medication could be given causing more harm than good for both parties.
Customer Service in Healthcare training teaches your employees how to communicate with clients of different cultures, ages, expectations and moods.
OSHA's Position On Customer Service Training
While OSHA doesn’t provide regulations that directly mandate most customer service objectives, it does take an interest in certain situations where safety and well-being are involved. This can especially be true in situations where patient care is involved (Workplace Violence). As such, OSHA has taken into account that “Customer Service” entails far more than just dealing with the satisfaction of those who purchase products in a store. It extends to areas such as interacting with patients in the medical profession and the general psychology of dealing with angry/difficult individuals. Since these advanced skills are usually not honed in our daily communication with friends and family, employers will need to take the time to present instruction in these critical areas. The training videos that we provide will encompass proven techniques when it comes to creating a productive understanding that can control a potentially negative situation. The videos that we offer are designed to help employees achieve these goals and cover topics that include:
- Customer Service in Long-Term Care
- General Patient Care expectations
- Dealing with difficult people
- Customer Care Approaches
- Age Specific Care for young children
- Age Specific Care for adults
- Comprehensive Customer Service Collection
- And many other customer service-related topics.
In addition to our highly engaging and informative DVD programs, we also provide other training tools that can assist with employee instruction. These include; Customer Service Handbooks and items that come bundled with our training programs.
Please look over our high quality Customer Service Training videos and supplies that will allow you to completely meet OSHA’s training objectives without having to look elsewhere! Afterwards, you can select the item(s) that you’ll require and then place your order. We make it easy for you! If you have any questions, please don’t hesitate to contact us for further assistance.