The Employee Awareness Series Volume 2 by PowerSplash Project

The Employee Awarenes Series Volume 2
  • SKU: EAS-2
  • Copyright: 2013
  • Runtime: 50.5
  • Producer: PowerSplash Project
What's in The Box
  • (3) DVD
  • (3) Training Guides
  • (3) Quizzes 1 for each topic
  • (3) Scripts 1 for each topic
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Description

Product Description

The Employee Awareness Series Volume 2

   

Excellence in Customer Service - Full video run time: 18 mins.

  • Understand that your persona reflects the heart of the company
  • Learn how to improve emails, faxes, voicemails, phone manners
  • Learn how to handle difficult customers and resolve conflicts.

Customer service is the art of politely listening and responding to the needs of the valued customer in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the valued customer. Even the most difficult customer can benefit from your tact, poise and steadiness. Good attitude makes all the difference and sets a company above their competitors. Topics include phone, fax, email and in-person do’s and don’ts.

 
   

Shade of Gossip - Full video run time: 18 mins.

  • Learn the difference between general gossip / malicious gossip
  • Observe the negative impact of gossip in the workplace
  • Learn how to handle gossip in the workplace

People are naturally curious about one another and most gossip is harmless. Speaking words that diminish the worth of an individual not present in the conversation is harmful gossip. In fact, slander is used to destroy people’s reputations. Malicious gossip is started with a deliberate desire to do harm. “Shades of Gossip” illustrates how a negative can affect a positive. When you refuse to gossip, you stop the hurt from going further.

 
   

What is in Written or spoken Word - Full video run time: 14.5 mins.

  • Learn ways to be an effective communicator
  • Learn what you do and say can have great impact on others
  • Learn techniques that ensure open communications

There is a powerful connection between the words we use and the results we get. What you write and what you say can have a lasting imprint on other. When you listen, it is important to judge the content of
the message and not the speaker. The more you understand yourself and others, the easier it is to use appropriate words and tone. Through your positive use of words and actions, coworkers and customers will see the company as personable, friendly and respectful.

What's in The Box

What's In The Box

  • (3) DVD
  • (3) Training Guides
  • (3) Quizzes 1 for each topic
  • (3) Scripts 1 for each topic
Shipping/Returns

Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Trial: In the event you wish to preview one of our DVD programs onsite without going through an order process, please contact us for further approval at 1-800-975-7640.

 

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