Lilas Story Training Video & DVD by Coastal Training / DuPont

Lilas Story Training DVD
  • SKU: CUS005-DVD
  • Copyright: 2000
  • Runtime: 14 mins
  • Producer: Coastal Training / DuPont
What's in The Box
  • (1) 14 Minute Training DVD
Bundle and save 50%
Our Price

* Required Fields

Don't need a DVD?
Call our friendly staff with your needs at (800-975-7640), or get help online with our .


Product Description

Coastal's Lilas Story Training DVD

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

  • Making a good first impression
  • Meeting customers' expectations
  • Learning to follow up effectively
  • Format DVD
  • Language: English or Spanish
  • Length: 14 minutes
What's in The Box

What's In The Box

  • (1) 14 Minute Training DVD

Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Shipping Terms

All orders typically ship within 24 hrs (Monday thru Friday) via UPS by default. Should you have a request for guaranteed shipment or any other form of expedited shipment please contact our office to ensure proper delivery.

Collect Shipments: If you have your own UPS account number please go to the "View Cart" page. Under the Continue Checkout button should be an area where you can APPLY CODE. In the box please enter the code COLLECTSHIP and hit apply. Continue checkout and once you have reached the UPS screen it should be $0 by default. On the following screen there is an Order comment section. Please let us know your account number and if you wish to expedite shipping.

Best Sellers in Customer Service Training