Conflict Resolution in the Office Video & DVD by Atlantic Training

Conflict Resolution in the Office DVD and Video Program
 
  • SKU: CS058-DVD
  • Copyright: 2007
  • Runtime: 16 mins.
  • Producer: Atlantic Training
What's in The Box
  • (1) Training DVD in ENGLISH
  • (1) Training DVD in SPANISH
  • (1) Year of FREE Updates: OSHA Compliance
  • (10) Free accesses to streaming library WAVE
  • Digital: Scheduling Form, Attendance Form, Employee Quiz, Training Certificate, Log, Wallet Cards (printable)
Bundle and save 50%
Our Price
$395.00

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Description

Product Description



Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. Conflict is frequently a "call to action"... a problem crying out for a solution.

The good news about conflict is that it is usually based on "caring". The more someone defends their point of view in an argument, the more they care. But if conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. The effectiveness of an entire organization can be harmed if conflict is allowed to escalate.

Atlantic Training's "Conflict Resolution in the Office" Training DVD discuss the techniques and strategies that can be used to limit the damage and disruption conflict can cause in the workplace. They show employees that when difficult situations are dealt with in a calm and unemotional way, compromise and collaboration are possible... and a lot can be gained from resolving a conflict. Topics covered in these products include:

  • The consequences of conflict and how it can disrupt the workplace.
  • How resolving workplace conflict is an integral part of everyone's job.
  • The common causes of workplace conflict and how to recognize them.
  • Diffusing disagreements before they get out of hand.
  • The damage that escalating conflict and violence can do to an organization.
  • How collaboration can be a valuable tool in resolving conflicts.
  • How to apply proven conflict resolution techniques and strategies.
  • and more!
  • (2) Training DVDs - (1) in English and (1) in Spanish Closed Captioned DVD with digital trainer tools for each.
  • (1) Year of Updates:  In the event there are any changes made to the products in the course of 1 year from purchase, we will provide you with the updated material ensuring your are always OSHA compliant and have the latest content. 
  • (10) Streaming Accesses - 10 Free accesses to hundreds of training programs. This includes streaming access to the English and Spanish versions of this course, as well as all included downloadable written materials: (Quiz, test, leaders guide and more) from anywhere you have internet access including mobile devices. 
  • (1) Trainer Tools - A comprehensive leader's guide, reproducible scheduling & attendance form, employee quiz, training certificate and training log.

 * DVD Only options only include DVD of choice along with Trainer Tools. 

CLOSED CAPTIONED



Optional Network license also available. These annual licenses allow you to digitize the DVD program/written materials and place onto your local network so that it can be viewed by various departments without having to pass around a DVD. Pricing is based upon the title(s) chose and the estimated employees trained per year. For more information please contact us at 1-800-975-7640

Online Interactive Training Also Available. For more information visit our online training page or call 1-800-975-7640

Have your own LMS? We offer this course in SCORM compatible format so that you can plug the title into your own LMS. View our SCORM page for more details. 

Video Highlights

Video Highlights

  • How conflicts can result from job roles or instructions expectations.

    How conflicts can result from job roles or instructions expectations.

  • How deeply embedded differences can result in conflict.

    How deeply embedded differences can result in conflict.

  • How disagreements can still arise through different fact interpretations.

    How disagreements can still arise through different fact interpretations.

  • How

    How "Differing Goals" can make conflicts far more difficult to solve.

  • The disadvantages of forceful

    The disadvantages of forceful "competing" to desired outcomes.

  • How

    How "compromise" can resolve a conflict.

  • How to effectively use

    How to effectively use "collaboration" for problem solving.

  • How fighting or avoiding a confrontation can be ineffective.

    How fighting or avoiding a confrontation can be ineffective.

  • The preferred way of making a statement during an issue discussion.

    The preferred way of making a statement during an issue discussion.

  • What to do if another person grabs you.

    What to do if another person grabs you.

  • The effects of an unresolved conflict

    The effects of an unresolved conflict "escalation".

  • How to recognize common conflict sources.

    How to recognize common conflict sources.

What's in The Box

What's In The Box

  • (1) Training DVD in ENGLISH
  • (1) Training DVD in SPANISH
  • (1) Year of FREE Updates: OSHA Compliance
  • (10) Free accesses to streaming library WAVE
  • Digital: Scheduling Form, Attendance Form, Employee Quiz, Training Certificate, Log, Wallet Cards (printable)
Shipping/Returns

Shipping and Returns

Our Satisfaction Guarantee Policy

Customer satisfaction is 100% guaranteed. If, for any reason, you feel that any of our DVD's do not meet your expectations, return the product(s) within 14 days and we will provide you with a full refund (less any shipping charges that may have accrued). Returns of stock items will be accepted within 14 days of shipment in their original packages.

To return an item simply fill out our return authorization form and we will contact you within 1-2 business days of receipt with an RA number and ship to address where you can return your item. Please note that All downloadable materials can not be returned.

Trial: In the event you wish to preview one of our DVD programs onsite without going through an order process, please contact us for further approval at 1-800-975-7640.

Shipping Terms

All orders typically ship within 24 hrs (Monday thru Friday) via UPS by default. Should you have a request for guaranteed shipment or any other form of expedited shipment please contact our office to ensure proper delivery.

Collect Shipments: If you have your own UPS account number please go to the "View Cart" page. Under the Continue Checkout button should be an area where you can APPLY CODE. In the box please enter the code COLLECTSHIP and hit apply. Continue checkout and once you have reached the UPS screen it should be $0 by default. On the following screen there is an Order comment section. Please let us know your account number and if you wish to expedite shipping.

 

For more information concerning returns, exchanges or shipping, please visit our Terms and Conditions Page.

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